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How to request a reset password email

If you have forgotten your password you can request a reset password email on the Radar Healthcare log-in page:

1. Enter the email address for your account (please check with your organisation's Radar Healthcare administrator if you are unsure which email address you have been registered with.).
2. Select the wording "Forgot password?" and Select Reset.
3. Complete any CAPTCHA security verification.
4. The reset password email will be sent to your email address. This can take a few minutes to come through. The reset password link will be active for 48 hours.
5. Click the reset password link and type your new password. Your new password must contain at least 8 characters, 1 number, 1 capital letter and 1 special character.

​​​​​​​FAQs

You did not receive an email?

• Please check your spam/junk folder in case it has been diverted there.
• If you are logging into your Staging account, please be aware no email are sent for your Staging account. A temporary password would need to be created by a system admin. 
• Contact your organisation's Radar Healthcare systems administrator/team. They will be able to confirm the email address used for your account and look into resetting your account following the guidance here: Resetting a User’s Password.

What are the security requirements for a Radar Healthcare password?

• For security please ensure your password contains at least; 8 characters, 1 number, 1 capital letter and 1 special character.

Why did my reset password link not work?

• The link to reset your password is valid for 48 hours. If you don’t reset your password within this time period you would need to request a new reset password email.

Logging into your Staging account?

• The Staging site does not send emails to avoid any confusion with your Live site. Your password will need to be manually reset by your organisation's Radar Healthcare system administrator/team.