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Hosting

• Radar Healthcare is securely hosted in the UK through our partner Redcentric.

• Our hosting and support service include 24/7, 365 monitoring with a proven pedigree in healthcare IT and communications. Our hosting provider Redcentric (www.redcentricplc.com) is a leading UK IT managed services provider.  

• All their hosting centres are Tier 3 designed, located across five UK data centres (including Reading, London, Cambridge & Harrogate).

• These data centres provide geographically dispersed, highly secure computing environments with 24 hour A/C power, UPS with emergency generator backup, ventilation, air conditioning & computer monitored climate control for heating (HVAC); and fire detection & suppression. Redcentric hold a range of accreditations and are a specialist provider of N3 and HSCN connected services to health and social care in the UK.   

• Certifications include:
  • ISO27001 Certified (British Standards Institution)
  • ISO9001 Certified
  • ISO14001
  • ISO 22301
  • ISO 20000
  • PCI Compliant for hosting services at Harrogate and Reading Data Centres
  • Authorised to process HM Government data protectively marked 'Official-Sensitive'
  • Cyber Essentials Certified
  • PSN Network accredited 
  • PSN Gateway service access
  • CAS – Telecommunications
  • HSCN - Crown Commercial Service framework (also called RM3825).
     
• Accreditations include:
  • PCI Compliant for hosting services at our Harrogate and Reading Data Centres
  • Authorised to process HM Government data protectively marked 'Official-Sensitive'
  • PSN accredited for the provision of Infrastructure as a Service
  • Accredited to connect to and supply services over Janet into all connected institutions and organisations
  • Accredited to store patient data for and behalf of the NHS
  • Independent aggregator of IGSoC Version 14 with a score of 100%
  • Code of Connection approved (3rd party N3 hosting provider onto the N3 network by HSCIC)
  • Compliant Commercial Third Party (NACS Code YGMAP)
  • NHS Health (and Health & Social Care Information Social Care Centre)- accredited N3 & HSCN ISP
  • Information Governance Statement of Compliance (IGSoC)
  • GCloud approved supplier
  • Janet Telephony framework (JTPS) approved supplier
     

• This solution provides our customers with the confidence that their system will operate at the most critical of times, providing the following principal benefits:
  • Fully managed service. We take responsibility for full system delivery inclusive of hardware, software and technical resource
  • System resilience. The off-site solution provides full resilience and accessibility even in the event of catastrophic failure of your internal system.
  • The specialist hosting centres are fully equipped and managed 24/7 to provide a support service capable of delivering very high uptime supported by a formal SLA. 
  • Data retention. Off-site storage of data provides full data recovery capability. 
     
• Redcentric more detailed service includes:
  • Full physical security controls such as manned security, CCTV, ID access cards and man-traps in place.  
  • Full system monitoring is in place 24/7 365, manned by the Redcentric support team. The software agent monitors Processor, Memory, Disk, Availability, and Services.  Alerts generated by the software agent will automatically raise an incident within Redcentric’s service desk.  Redcentric investigate the alert and corresponding fault.
  • Backups to offsite locations are taken as follows: Database transaction logs every 15 minutes, each individual database every 24 hours, servers imaged every 24 hours.  Disaster recovery as a service is also provided using the backups as mentioned above.
  • Downtime, where planned and unplanned, has an agreed communication plan with the client to ensure clear communication channels are defined and followed.
  • Server management including operating systems, database and application software updates when appropriate, are managed by Redcentric on at least a monthly basis.  Any updates are first tested on the test environment to ensure no adverse impact before applying to the production environments.
  • Anti-virus is managed by Redcentric using Sophos, this includes On access scan, Tamper control, Device control and auto update.
  • Regular contract performance reviews are held with Redcentric to ensure the services are in line with the contractual requirements, along with discussions around any advances in the services offered by Redcentric, to ensure we fully benefits from all their considerable expertise and experience. 
  • Full change management controls and procedures compliant with ISO9001 are in place ensuring that any changes are controlled in a defined and traceable manner.

Radar Healthcare Technical Assurance Framework

This document provides full information on Radar Healthcare's technical assurance, including:

• Hosting 
• User management 
• System requirements 
• Integration/Interoperability 
• Release management 
• Business continuity and disaster recovery 
• Security/penetration testing

Please download the guide from the resources page here: Customer Resources | Radar Healthcare